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Support & Service

Silversmith, Inc. will be with you every step of the way to bring your data back from the field, including an in-house training program to help your field staff understand how to install and configure our DataPoints End-to-End System. Our dedicated customer support staff can answer any questions that might arise, or talk you through the various processes involved in deploying, configuring, and utilizing our products.

Emergency / After Hours Contact:

989.732.8988
support@silversmithinc.com

Additional Support

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Industry Solutions

From oil and gas monitoring to fire department asset tracking, Silversmith Data provides innovative solutions for a wide variety of industries.

Oil & Gas

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THE INFORMATION HIGHWAY: Fast, Accurate, 24/7.

Innovations in remote oil and gas well monitoring have made Silversmith Data a North American leader in this rapidly growing business. State-of-the-art hardware and patented transmission systems with direct, remote links to proprietary Internet-based monitoring system make Silversmith Data a respected leader in the industry.

From connecting new wells and facilities to converting old wells and facilities, Silversmith has met or exceeded our expectations. Silversmith metering has been and continues to be an integral part of operating these wells and projects efficiently.

— Pat Thon – O.I.L. Energy Corp.

Applications

  • Well Monitoring
  • Tank Monitoring
  • Plant Monitoring
  • Salt Water Disposal
  • Offload Management
  • Landfill Gas Systems

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Municipalities

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NECESSITY OF INNOVATION: When Every Drop Counts.

Municipalities rely on the ability to efficiently record and retrieve critical asset data. Significantly, recording of water system information — from distribution to filtration and treatment — is essential. Silversmith Data’s Asset Status Tracker (AST™) electronic software records important details, including valve and curb-stop locations, plus maintenance needs and alerts. Compliant with Department of Environmental Quality regulations and requirements, AST provides an easy-to-use, secure data collection method for effective water system management.

In addition to critical water data, Silversmith Data’s AST program is ideal for all municipality asset recording — trees, fire hydrants, cemetery plots, and signage, for example.

Efficient, real-time data collection saves time and money. The Silversmith Data AST™ system accomplishes both, coupled with great customer service.

— Gerald Bleau, DPW Director | Alpena Township (Michigan)

Applications

  • Fresh Water Filtration
  • Water Treatment
  • Waste Water Treatment
  • Water Distribution
  • Water Theft
  • Hydrant Water Status
  • Hydrant Vandalism
  • Tree Marking
  • Cemetery Plot Marking

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Water Distribution

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WATER WORLD: Managing a Precious Resource

Through Silversmith Data solutions, municipalities can efficiently record critical water distribution information. User-friendly electronic software records details such as valve and curb-stop locations, plus maintenance needs and alerts. With an understanding of Department of Environmental Quality regulations and requirements, Silversmith’s Asset Status Tracker (AST™) provides an efficient solution to water system record keeping — all accessed in real-time using secure, cellular GPS tracking.

The Silversmith Data AST™ system has been easy to learn and easy to implement. With water quality and safety our key priorities, AST is perfect for timeliness and efficiency.

— Donald Petrovich, Superintendent
Plainfield Charter Township Water Treatment Plant

Applications

  • Fresh Water Filtration
  • Water Treatment
  • Waste Water Treatment
  • Water Distribution
  • Hydrant Monitoring

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Water Filtration

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WATER WORLD: Managing a Precious Resource

Through Silversmith Data solutions, municipalities and land developers can efficiently record critical water filtration system information. User-friendly electronic software records details such as pumps, motors, filter presses, recycle pumps, backwash pumps, clarifiers, and general filtration equipment. With an understanding of Department of Environmental Quality regulations and requirements, Silversmith Data’s Asset Status Tracker (AST™) program provides an efficient solution to water system record keeping — all accessed in real-time using secure, cellular GPS tracking.

The Silversmith Data AST™ system has been easy to learn and easy to implement. With water quality and safety our key priorities, AST is perfect for timeliness and efficiency.

— Donald Petrovich, Superintendent
Plainfield Charter Township Water Treatment Plant

Applications

  • Fresh Water Filtration
  • Water Treatment
  • Waste Water Treatment
  • Water Distribution
  • Hydrant Monitoring

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Waste Water Treatment

Biological wastewater treatment is carried out in aeration tanks of propellant, worker stands near primary settler

WATER WORLD: Managing a Precious Resource

Through Silversmith Data solutions, municipalities and land developers can efficiently record critical waste water system information. User-friendly electronic software records details such as sludge screens, recycle pumps, float switches, mixers, motors and general equipment. With an understanding of Department of Environmental Quality regulations and requirements, Silversmith Data’s Asset Status Tracker (AST™) program provides an efficient solution to water system record keeping — all accessed in real-time using secure, cellular GPS tracking.

The Silversmith Data AST™ system has been easy to learn and easy to implement. With water quality and safety our key priorities, AST is perfect for timeliness and efficiency.

— Donald Petrovich, Superintendent
Plainfield Charter Township Water Treatment Plant

Applications

  • Fresh Water Filtration
  • Water Treatment
  • Waste Water Treatment
  • Water Distribution

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Fire

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THE NECESSITY OF INNOVATION: When Every Drop Counts.

Hydrants are strong and durable, year in and year out. They are everywhere, and we take them for granted. And, we rely on them to work. But other than slow and costly manual inspections, fire hydrants have been difficult to monitor.

Accidents, vandalism, theft, and freezing temperatures can compromise hydrant function in an emergency. And, unauthorized access to water can lead to critically low water pressure and millions of dollars in annual losses.

Recognizing the need for similar technology in water monitoring, Silversmith Data formulated a new goal: to create the world’s first “smart” fire hydrant. In 2016, Silversmith Data began actively implementing its user-friendly Asset Status Tracker (AST™) maintenance system for fire hydrants, valves, water purification plants, and waste water treatment facilities throughout the United States. In 2018, Silversmith introduces Hydralert™, the “smart” hydrant mount aimed to recognize freezing and water theft.

“Fire fighting requires quick, reliable response. Silversmith Data AST™ continuously provides up-to-date service records and mapping, saving time and resources during an emergency.”

— Craig Fisher, Fire Chief | McBain Community Fire Department

Applications

  • Hydrant Water Status
  • Hydrant Vandalism
  • Water Theft

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Security

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REAL-TIME VIDEO SURVEILLANCE:
Protecting Your Assets, Simply & Affordably

With asset monitoring a focus of Silversmith Data since 1992, it became apparent the asset security was an integral component to an overall management system. With a proven track record of asset monitoring and management, Silversmith Data introduced complete security packages in 2012 to protect valuable assets and facilities. Stop vandalism and theft; capture moving objects and people with location, date, and time details; view dark areas including evening hours with night-vision capabilities; view watch compressor gauges; and more — all with 24/7 remote access.

Talk to a Silversmith Data business development representative about details or click here for additional information.

Applications

  • Well Locations
  • Office Buildings
  • Manufacturing Facilities
  • Municipal Buildings
  • Municipal Properties
  • Cemetery Plots

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