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Customer Portal

Support & Service

Silversmith, Inc. will be with you every step of the way to bring your data back from the field, including an in-house training program to help your field staff understand how to install and configure our DataPoints End-to-End System. Our dedicated customer support staff can answer any questions that might arise, or talk you through the various processes involved in deploying, configuring, and utilizing our products.

Emergency / After Hours Contact:

989.732.8988
support@silversmithinc.com

Additional Support

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The Silversmith Difference

IDENTIFY the Problem,
PROVIDE the Solution

Silversmith Data enjoys a well-deserved reputation as an industry problem solver through its solution-based, wireless remote technology and systems. Silversmith has successfully developed solutions for hundreds of clients with timely, cost-effective results. And, behind every great product is great support. Silversmith clients benefit from professional installation and service, plus continuous customer support—24 hours a day, 7 days a week, 365 days a year.

Who We Are

The Silversmith STORY

Silversmith Data is a company born of necessity. In 1992, an oil field technician realized that manually gathering field data was inefficient, costly and often incomplete. The solution was a patented communication system that effectively solved the information lag in the gas and oil industry. In the following years, Silversmith Data expanded its products and services to identify and develop information solutions for a variety of industries, including natural gas, oil, municipal water distribution, water treatment, waste water filtration and fire. To date, Silversmith has installed over 10,000 data collection points across the United States and Canada.

PRODUCT Solutions

We have been switching our GIS system to Silversmith Data. We have found it easy to operate because it does not have all the bells and whistles automatically built in, like other systems on the market. Less is better in this case. We wanted something basic, easy to use, and Silversmith Data provided just that. It has everything needed to easily map our system — which is the goal. We used an expensive "top of the line" system in the past. I couldn't be happier with Silversmith's complete system from cost to ease of use and the excellent customer support. Keep up the great work!

Toby Riley
Assistant Superintendent | Lake Charter Township Water System

We have been very happy with our new GIS equipment from Silversmith Data and have found the equipment and software very simple to use. Training was fast and easy, and we felt like old pros within just a couple days. I believe this tool will not only help future city employees with their jobs, but will help the residents of Olivet.

Phil Smith
Director of Public Works | Olivet

Efficient, real-time data collection saves time and money. The Silversmith Data AST™ system accomplishes both, coupled with great customer service.

Gerald Bleau
DPW Director | Alpena Township (Michigan)

The Silversmith Data AST™ system has been easy to learn and easy to implement. With water quality and safety our key priorities, AST is perfect for timeliness and efficiency.

Donald Petrovich
Superintendent | Plainfield Charter Township Water Treatment Plant

Fire fighting requires quick, reliable response. Silversmith Data AST™ continuously provides up-to-date service records and mapping, saving time and resources during an emergency.

Craig Fisher
Fire Chief | McBain Community Fire Department

real-time  |  remote  |  recording  |  tracking  |  access